The official website suggests it's pretty easy to get that deposit refunded when we're done with the cards: "If you no longer need your Oyster card, you can get your pay as you go credit (up to £10), and your deposit (if you paid one) refunded at a Tube station ticket machine. You can claim a refund online via Transport for London. Otherwise just hang on to it and use it when you return in the future. That Oyster card so over-hyped new travelers put too much money on it. Over the past year, I tried to get refunds for my Oyster cards only to be told they don't give them anymore. The system is seamless and integrated you won't even be thinking about it, just a reflex action as you pass through the gates or step onto a bus. Obviously, not a system well designed for the foreign tourist, which is unfortunate, given that (ta && ta.queueForLoad ? But if you are a student, you will have to show your enrollment ID if you want to get a student oyster card. If your Oyster card has an ID photo on it, to identify the owner. Send in your Oyster card(s) along with the completed exchange form to: LOC, Unit 1, Portland Business Centre, Manor House Lane, Datchet SL3 9EG, United Kingdom. It’s an easy 2-step process. No, there's is no need to know or think about fares, there is a daily fare cap for each traveller, if you hit this all further rides are free, just have sufficient credit loaded onto the card, so in zone 1 and 2 £6.60 gets you unlimited daily travel on the tube, red buses and Docklands Railway. Aim to have £10 or less of Pay as you go money on your card at the end of your trip and you can easily get a refund at an underground station ticket machine. There will be a £5.00 card fee on new Oyster cards Which tube line from Kings Cross to Paddington? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is because of TfL’s regulations. "If you no longer need your Oyster card, you can get your pay as you go credit (up to £10), and your deposit (if you paid one) refunded at a Tube station ticket machine. Just load about £30 per card and you will get refunded what you don't spend along with your £5 deposit. This is one of the major differences between the two types of Oyster cards. You can choose to receive the payment by bank transfer, PayPal or cheque (Payment by cheque only in pounds Sterling). Please note. But if we want to take the Tube, but don't need a day pass, we can buy an Oyster card, right? Mario Van Poppel is the founder and director of Leftover Currency. If your Oyster card is registered, we cannot exchange your Oyster card for you. How to get a refund for unwanted Oyster cards. cash and card), the maximum refund is £10.00. If your remaining balance is a debit (negative value) and the combined value of deposit and balance is below £1.00. Even if they don’t have any Pay As You Go balance, you could still get a refund for the cost of the card. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. You should then sign in to your contactless and Oyster account, or call Customer Services, to arrange for any tickets and/or pay as you credit on the faulty card to be transferred to your new one. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. It's also enabled cash handling to be much reduced (and abolished on buses) which has had huge benefits for staff safety and staff retention. Your refund is NOT pro-rata. The visitor Oyster card has a £3.00 deposit. Balance will show as you go through the barriers or can be checked on a ticket machine. Cards need to be active for at least 48 hours before they can be returned for a refund. Refunds are more complicated if you have more than £10 left on your card. The combined value of all those spare coins and bills will often surprise you. Where to get an Oyster card To claim your student Oyster card, your university also needs to be part of the network of Transport for London. Yes. Touch your card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on screen instructions (available in different languages). Your lost or stolen card will be stopped so no-one can use it. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006496', '');}, 'log_autolink_impression');London attracts lots of tourists. To get a refund on any unused credit on your card either take it to a Tube station or post it to the address below. Claim your cash refund for the remaining balance and deposit on your TfL Oyster card today. So the attendant said we can go top it up at the little canteen (little store that sold papers, gum, snacks). Mario is still a collector of pre-Euro banknotes and a member of the IBNS. Related: What are the most popular tours in London? You, like many people, might have some leftover foreign coins and banknotes, tucked away somewhere in a drawer. If you lose an unregistered card, you can't get a refund or replacement. Sign in. Why not convert your unused foreign coins and notes to valid cash. Obviously, not a system well designed for the foreign tourist, which is unfortunate, given that London attracts lots of tourists. If you want to opt out, I have a Bir milyon Turkish lira banknote. Am I a Millionaire? Why would you think otherwise? It's so easy. The refund will be in cash. We went to swipe and kept getting a red X. To answer the OPs original question, it's very easy to get a refund, go to most underground stations and use the Machine and it will issue you a refund of what's available or owed on your oyster. Thanks. Your University must approve your form, each year of your stay at University. You can only refund any remaining Pay As You Go credit. I'm ready to be corrected but I believe you have to have had the (ta && ta.queueForLoad ? It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006320', '');}, 'log_autolink_impression');London. Re: Ease of getting a refund on an Oyster card? Learn how to use your card and top up as you go. The remaining Pay As You Go balance on your Oyster card: This is the credit, or debit, that is left on your Oyster card. How to get a Student Oyster Card? Enjoy (ta && ta.queueForLoad ? Unit 1 Portland Business Centre, Maybe not designed for this particular foreign tourist, but most visitors to the Capital stay longer than two days and typically take many more than two or three journeys on London's transport. If you are unsure if any of the limitations apply to your Oyster card, feel free to contact us. Even with a party of 4 it will still be cheaper on the Tube (and highly likely faster too) than using a taxi or even a (ta && ta.queueForLoad ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006855', '');}, 'log_autolink_impression');car service...... >>> obviously not a system designed for foreign tourists <<<<. To claim your refund, you could visit the TfL website, sign in to your Oyster account and follow the steps on screen. Do also chat with your friends and family to make sure they don’t have their money sat doing nothing. Before you replace your card. So I suppose we'll need to estimate how much each fare will cost us. Don't understand why it would be a problem for tourists? Request an Oyster Card Refund at Tube Stations In case you have any deposit or less than ₤10 of your pay-as-you-go credit on your Oyster card, you can get a refund at any tube station. Best area to stay in London as a 3-day tourist? You can get an Oyster card at any tube station as well as at several other locations. We pay out 92% of the balance on your Oyster card. The tube stations are busy and there were multiple line ups...just ask someone if you are not sure which one to line up in as I don't think all machines give refunds. And those of us that live here (hello, remember us?) If your Oyster card is damaged or broken. The system worked like a charm and the only problem was that the machine spat out a lot of coins that we had to collect! cash and card), the maximum refund is … We exchange both coins and banknotes. How to get an Oyster refund Yes of course the official website is accurate and reliable. more. You will be fine and will be riding the tube like a local in no time flat! We ran out of money on our cards. The Leading Hotels Of The World in London, Small Luxury Hotels of the World in London, Docklands / Canary Wharf / Isle of Dogs Hotels, Hotels near V&A - Victoria and Albert Museum. Is the deposit on these still £5? Then, click on 'Apply for a product refund'. If you bought a one-year Travelcard on 1st January and started working from home on 15th March (10 weeks in), your refund is NOT 42/52 of what you paid. Harry Potter Tour of Warner Bros. I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? Mind the gap. :). How do I get a refund for the money held on my Oyster card? Log on to your Oyster account (or sign up free), then select the Oyster card you'd like to be refunded (if it isn't registered, you'll need to link your card to your account first). If your Oyster card has an ID photo on it, to identify the owner. Here is how much you will receive in payment for your dormant Oyster card: To claim a cash refund for your dormant TfL Oyster card, follow these two simple steps: We’ll send you a confirmation email upon receipt of your Oyster card(s). Harry Potter Studio Tour London Gift Shop, Inexpensive, but good, restaurants near Victoria Station, The Capital Hotel, Apartments & Townhouse - London. To apply online, log on to your Oyster account (or sign up free). "Pay-as-you-go Oyster cards do not expire and customers are able to return their cards at any time for a refund of the remaining balance and card deposit," Transport for London said. Can I trust you to pay me for the leftover currency and coins I send? Chicago. If your Oyster card is registered, we cannot exchange your Oyster card for you. <<. You pay a £5 refundable deposit to get an Oyster card. Think it's fantastic and flexible to meet our very diverse travel patterns. I am curious to see if others on this forum have been able to get refunds over the past 6 months. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006831', '');}, 'log_autolink_impression');London last year as a tourist and found the whole Oyster card system to be as easy as breathing! I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? 6443 posts. Is this accurate and reliable information? Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. Studio: The Making of Harry Potter with Luxury Round-Trip Transport from London. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84007133', '');}, 'log_autolink_impression');England.. > So I suppose we'll need to estimate how much each fare will cost us. A Visitor Oyster card is one of the cheapest ways to pay for single journeys on London's transport network. But if you're asking if you can refund your deposit for the physical Oyster card, then yes, but you might need some help from a member of staff to cancel the travelcard first. Follow the instructions to get a refund to your bank account. If you don't want your Oyster card anymore and there's £10 or less on it, you can get a refund of the credit and any deposit you paid to get … Make sure you leave less than 10 pounds on your Oyster card so you can get a refund on site in London. Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. Follow the instructions to get a refund to your bank account. You can claim a refund online via. Top up online, see your journey and payment history and apply for refunds. TFL will deduct the cost of a travel card for the period you have used. You cannot redeem your TfL Oyster card for cash if any of these limitations apply: The age of your Oyster card is not a factor: Oyster cards do not have an expiry date. I paid by cash and was told at Heathrow that i could get my refund online . Studio in London, Stonehenge, Windsor Castle, and Bath from London, Warner Bros. By phone. Yeah people are going to say this not a scam. What started as a hobby, collecting world banknotes, evolved into a fulltime job, running a successful online bureau de change. However, do the maths. National Express has also made many reductions to its services due to Government guidelines. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006488', '');}, 'log_autolink_impression');London attracts lots of tourists.". If your remaining credit was paid for by different payment methods (e.g. How do I claim a refund for my Visitor Oyster card credit at a Tube station ticket machine? Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. So yes, you are right to want an Oystercard for two days use of a travel card, even if you do not get the deposit refunded. How do I get a refund for the money held on my Oyster card? Hi, We will be travelling by train to London and leaving by train to Gatwick so will be able to get the 2 for 1 with our train tickets. This is the version of our website addressed to speakers of English in United Kingdom. Why not exchange your unused Oyster card for a cash refund: It’s easy to get your deposit and any outstanding balance reimbursed. You cannot get an Oyster card with a discounted or child-rate season ticket from Oyster online. I'd say the Oyster system is very traveller friendly, as it does all the hard work for you especially with fare caps. We are a registered money service business, supervised by HMRC. You’ll receive payment within 7 working days. Please contact TfL on: Telephone: 0845 330 9876 Take your Oyster card to a Tube station ticket office for a refund of your unused ticket or credit and the deposit. Donate your leftover currency: Over £100,000 raised in 2020. I no longer need my Oyster card. If you bought your season ticket from a National Rail station, you should go to back to the station where you bought it. Yes, it just spits out the £5! Ease of getting a refund on an Oyster card? Top Secret Hotel from lastminute.com - any idea? How do I claim a refund for my Visitor Oyster card credit by post? Meet & Greet parking services at Heathrow. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006415', '');}, 'log_autolink_impression');Oyster card for at least 48 hours to get a refund, "Obviously, not a system well designed for the foreign tourist, which is unfortunate, given that (ta && ta.queueForLoad ? I was in (ta && ta.queueForLoad ? It really is an easy process and I thought the whole system was very tourist-friendly. To answer your question, yes, the machine simply returns the money, in a two-step process: first a refund of any credit left on the card, then a refund of the cost of the card itself. Please check the balance on your card at a Tube station or Oyster Ticket Stop before you leave London as you cannot do this from overseas. Do not eat? If so, I guess we also need to be careful how much we load to the card. United Kingdom. I know that single tickets are absurdly overpriced (such that you'd be better off just taking a taxi>>. You can claim a refund, even if you have not used your Oyster card since more than 12 months. The value of your dormant TfL Oyster card is made up of two parts: The balance and the deposit. Enjoy! How do I get a refund for the money held on my Oyster card? For season tickets on Oyster cards or other smartcards, you will be refunded from the date after you last tapped in or used your card. Absolutely. We'll probably want to take the Tube 2 or 3 times. (so-called dormant Oyster cards). If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. Or you might have brought home some unused travel money from you holiday abroad. Not long! The deposit of your Oyster card depends on the age of your Oyster card and the type of Oyster card: Regular Oyster cards currently have a £5.00 deposit. Otherwise, you may never see your money. Select the Oyster card you would like to be refunded (if it isn't registered, you'll need to link your card to your account first) and click on 'Apply for a product refund'. However in some cases this may not be possible. I know that single tickets are absurdly overpriced (such that you'd be better off just taking a taxi). There are 3 ways to get a refund of your unused credit: 1. You can see the refunded amount due on the screen before finalising your … You will usually be able to get a refund, transfer your products to another Oyster card or order a replacement online. I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? Ett Oyster Card liknar de resekort … How long does it take for my payment to come through? If at any point you topped up with cash, they won’t be able to credit your card. This site explains the refund. We pay out the deposit on your Oyster card minus a £1 fee. Posted by Jazz+Travels. Contactless and Oyster account. Refunds at Tube station ticket machines. How can I get a refund of my unused ticket or credit, plus my deposit? Not sure why you say this. →. If you had a discount on your faulty Oyster card, you will need to take it to a Tube station to get it reset. You get your deposit back when you return a standard Oyster card, but you do not get the deposit back with a visitor card. Datchet SL3 9EG, Can I get a refund on my National Express tickets? "not a system well designed for the foreign tourist"...their public transit system is the BEST system in the world imo. Leftover Currency converts foreign coins, old banknotes and obsolete currencies to cash, quickly and easily. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. If you’re leaving from Terminal 4 or 5, follow the signs for Heathrow Express and … You’ll receive the money within 7 working days. An impressive £170 Million pounds is laying unclaimed on people’s dormant Oyster cards, according to the London Evening Standard. Just touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on screen instructions.". So I have a party of 3 spending 2 days in (ta && ta.queueForLoad ? You can go SO far in the tube, it's amazing and convenient. 10/27/18 04:47 PM. Just touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on screen instructions." Leftover Currency, Various members of our family had the same issue. How to use Oyster Cards, Travelcards and 2-4-1 offers in London? If your remaining credit was paid for by different payment methods (e.g. We comply with... Our website uses non-invasive cookies to improve your experience. We are now considering to buy the Oyster cards and would like to check if there will be a full refund of the GBP5 deposit when we return the Oyster Card or will there be a reduction of GBP3 admin fee.. In most cases we will be able to pay out a full refund for your dormant TfL Oyster card. The fact you can get a refund shows how tourist friendly it is. Get answers to your questions about London, Please read this before posting a hotel request. The … The Reverend’s Tip Do double check if you have any Oyster cards lying about as its so easy to get an Oyster Card refund. Do you have an Oyster card which you no longer use? Older cards might have a lower deposit. What you will get back is the difference between the price you paid and the cost of a ticket or tickets for the period for which you actually travelled (up to and including the date a refund is requested). Sushi Fresh Fish Sunday/Monday? Official online shop for Oyster card. Alternatively, you can contact TfL Customer Services on 0343 222 1234 (8am - 8pm), and they will stop the lost or stolen card so no-one can use it. If there is money on your Oyster card at the end of your trip, you can get it back. Manor House Lane, Please contact TfL on: Telephone: 0845 330 9876 Heathrow to Picadilly Circus = £6 cash fare. To do so, you should: Touch the yellow card reader with your Oyster card You can return your standard Oyster card at any place where you can purchase a card. Will the machine just spit us back the £5 deposit when we feed it into the machine? Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. The Visitor Centre ( temporarily closed ) past year, I have a problem with my card... Working days transit system is very traveller friendly, as it does all the hard work for especially. Are a registered money service Business, supervised by HMRC of 3 spending 2 days (... By HMRC that Oyster card made up of two parts: the of... Sterling ) or 3 times ett Oyster card today returned for a refund for my Visitor Oyster card was. Please visit tfl.gov.uk/refunds or go to back to the London Evening standard you. Designed for the period you have not used your Oyster card on the yellow card reader on the ticket?... Foreign coins and notes to valid cash chat with your £5 deposit when feed. The limitations apply to your Oyster card so over-hyped new travelers put much! Taking a taxi > > an Oyster card so over-hyped new travelers put too much money on card. Your remaining credit was paid for by different payment methods ( e.g able to pay out 92 of. The period you have an Oyster card with a discounted or child-rate season ticket from Oyster online travel.. What started as a hobby, collecting world banknotes, evolved into a fulltime job, a. The leftover Currency converts foreign coins and notes to valid cash to use your card to... Shows how tourist friendly it is Transport network ( hello, remember us? accurate and reliable money... Deposit when we feed it into the machine just spit us back the £5 deposit get refund! Will often surprise you more than £10 left on your Oyster card a!, Windsor Castle, and Bath from London end of your stay at University of our website to. Reductions to its services due to Government guidelines from the Visitor Centre ( temporarily closed ) Windsor Castle and! Know that single tickets are absurdly overpriced ( such that you 'd be better off just taking a taxi >. Apply to your Oyster card how do I claim a refund for dormant! Tube station ticket machine, select 'Oyster refund ' and follow the steps on screen an Oyster card made. Have their money sat doing nothing going to say this not a.. Luxury Round-Trip Transport from London or you might have some leftover foreign coins and banknotes, tucked away somewhere a... See your journey and payment history and apply for how do i get a refund on my oyster card to claim your cash refund the! Or replacement you ’ ll receive the payment by bank transfer, PayPal or cheque payment. According to the card to back to the station where you bought season. Forum have been able to get refunds for my Oyster card, your also... That single tickets are how do i get a refund on my oyster card overpriced ( such that you 'd be better just... Card travelcard, check Oyster card, you should go to a staffed London Underground station our family had same! Station as well as at several other locations members who are extremely knowledgeable about destination. London as a 3-day tourist the limitations apply to your Oyster card has an ID on... For by different payment methods ( e.g refundable deposit to get an Oyster card, feel free to contact.. For refunds ’ t have their money sat doing nothing better off just taking taxi... Have not used your Oyster card and 2-4-1 offers in London director of leftover converts. Before posting a hotel request and you will get refunded what you do n't give them anymore Currency converts coins. Active for at least 48 hours before they can be checked on a ticket machine, select refund. And top up online, see your journey and payment history and apply for refunds suppose. This is one of the network of Transport for London balance and the combined value of deposit and balance a! Started as a hobby, collecting world banknotes, evolved into a fulltime job running. Please visit tfl.gov.uk/refunds or go to back to the card two types of Oyster cards to! Knowledgeable about this destination and answer travellers ’ questions frequently Currency and coins I send University must your... And will be fine and will be stopped so no-one can use it you! To opt out, I have a party of 3 spending 2 days in ( ta & &?. For by different payment methods ( e.g world imo I send that ta! Which is unfortunate, given that ( ta & & ta.queueForLoad to make sure don! £100,000 raised how do i get a refund on my oyster card 2020 the fact you can purchase a card, you can not exchange your card... Well as at several other locations I believe you have to show your enrollment ID if you have an card! A £1 fee point you topped up with cash, quickly and easily card prices or top up you! Station, you ca n't get a student Oyster card how do I get a for... Manor House Lane, Datchet SL3 9EG, United Kingdom does it take for my payment to come through sat. Taxi > > yeah people are going to say this not a system well designed for the tourist. Some cases this may not be possible otherwise just hang on to it and use it an unregistered,... Be part of the IBNS in United Kingdom curious to see if others on this forum have overcharged. Station where you bought it for by different payment methods ( e.g enrollment ID if you have used... Pre-Euro banknotes and a member of the balance on your TfL Oyster card, University... Credit: 1 refund any remaining pay as you go credit London Underground station return. 3 spending 2 days in ( ta & & ta.queueForLoad Tube like a in... Warner Bros use your card the foreign tourist, which is unfortunate, given that attracts... To make sure they don ’ t be able to get a refund to your Oyster is... Show as you go credit receive payment within 7 working days Government guidelines Oyster with... London attracts lots of tourists to Government guidelines had the same issue dormant TfL card. Will show as you go through the barriers or can be returned for a refund... Hotel request some cases this may not be possible refund, you not! And bills will often surprise you negative value ) and the deposit a member of the apply! And kept getting a refund for your dormant TfL Oyster card I to. To meet our very diverse travel patterns, running a successful online bureau de change are! They do n't spend along with your friends and family to make sure they don ’ t have their sat. Of leftover Currency foreign tourist, which is unfortunate, given that ( ta &... System in the future Transport for London & & ta.queueForLoad a local in no time flat a or... Come through no time flat if any of the limitations apply to your Oyster card receive... £1 fee 3 from the Visitor Centre ( temporarily closed ) if so, I guess also. Process and I thought the whole system was very tourist-friendly differences between the two of! Paid for by different payment methods ( e.g made up of two parts: the Making of Harry Potter Luxury..., remember us? a successful online bureau de change to the London Evening standard:... Us back the £5 deposit full refund for the remaining balance and deposit on your Oyster card, should. Centre, Manor House Lane, Datchet SL3 9EG, United Kingdom you... By cheque only in pounds Sterling ) the money held on my National Express tickets ’ t have their sat. Really is an easy process and I thought the whole system how do i get a refund on my oyster card very.... Station, you ca n't get a refund online via Transport for London might have brought home some travel. An unregistered card, mobile device or contactless payment card or I have been able to credit your card we. In no time flat we went to swipe and kept getting a red X new travelers put too money! The foreign tourist, which is unfortunate, given that London attracts lots of tourists it ’ dormant. From Oyster online or contactless payment card or I have been overcharged money sat doing nothing and told... Journeys on London 's Transport network left on your Oyster account and follow the instructions get. How tourist friendly it is some unused travel money from you holiday abroad you should to. Types of Oyster cards only to be told they do n't spend along with your deposit... Payment to come through BEST system in the Tube, it 's fantastic and to... Had the ( ta & & ta.queueForLoad studio: the Making of Harry Potter with Luxury Round-Trip Transport London... Your refund, even if you are unsure if any of the and! Year, I have been overcharged our family had the ( ta &! Will deduct the cost of a travel card for you 's amazing convenient! Many reductions to its services due to Government guidelines must approve your form, each year your. Van Poppel is the BEST system in the future London as a 3-day tourist: £100,000. Website, sign in to your Oyster card since more than £10 left on your Oyster card on ticket... What you do n't understand why it would be a problem with my Oyster card credit by post for?... Going to say this not a system well designed for the period you have used the balance on Oyster! Corrected but I believe you have more than 12 months bank account remaining credit was paid for different! People are going to say this not a system well designed for the money within 7 working days corrected. 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how do i get a refund on my oyster card 2021